
The last few days, I've been having wicked mood swings, from elated to suicidal to enraged and back again in no particular order. I'm stressed out.
Now that my mom's home from the hospital, my brothers seem to have forgotten she exists. She won't ask them for anything, even if they called and offered to help, which they don't. I'm the one she leans on - I drive 90 miles round trip to help her help around the house, take her to get groceries, etc.
Between doing things for her and for other people, I haven't had a whole day to myself in a month. I'm someone who really needs time alone to de-stress.
It caught up with me on Thursday. I had a therapy appointment scheduled for that afternoon but had forgotten it. I made a commitment to someone else and couldn't get out of it at the last minute, so I had to cancel therapy. Cue the rollercoaster - anger, sadness, suicide thoughts, rage.
Once I calmed down, I had to call Qwest about a minor tech problem with my new internet service. (Their home page, which was supposed to have all kinds of cool gadgets I could use, wouldn't load properly.)
Their tech support line was a nightmare. I got caught in an endless loop with one of those annoying-as-hell taped voices. No matter how many buttons I pushed, I never got an answer for my problem and there was absolutely no way to get through to a real live human being. Meanwhile, I was using up my cell phone minutes.
One of the selling points for Qwest was supposed to be live, 24 hour a day tech support.
I screamed at the fucking mechanical voice. I was ready to start smashing things.
Then I went online to try their chat option. Took forever before a tech person responded, even longer to go through the standard script before I could ask my question.
He shot me a long list of instructions. Basically, they wanted me to change all my computer settings. Every other website loads just fine - why should I have to change all my settings for them?
Cue more rage, more suicide thoughts, more tears.
I told him I wanted to cancel my service and he told me to call customer support. Yay. Another trip through taped voice hell. More buttons to push but at least I ended up talking to a human. Then we had to go through that script, the sales pitch, the offers to take half off the cost. More of my cell phone minutes ticking away.
The first customer support person wouldn't cancel my service and wouldn't let me talk to a supervisor. I hung up on her, called back again and got a real, live sensible human being who was nice and understanding. If she'd been the first person I talked to that day, I wouldn't have cancelled my service.
But by then, I had enough. I just wanted out.
I'm sad about it now. The connection was about 4 times the speed of my cable connection and $14 less per month than what I'm paying now. I'd been wanting to switch to Qwest for a long time.
This was probably the wrong week to do it though. I just didn't have the energy or the patience or the emotional stability to deal with it.